Inquiry List
inquiry
If you have any comments or questions about this website or our products, please contact us using one of the following methods.
Please note that depending on the content of your inquiry, it may take several days for us to respond, or we may contact you directly by phone.
Before contacting us
Please see the "Frequently Asked Questions" page for information on how to use and care for the product.
We have compiled a list of frequently asked questions and answers.
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About repairs
For inquiries regarding repairs, click here -
about the order
For inquiries from customers who have ordered products, please click here -
others
For inquiries other than repairs and orders, please click here
- Please note that we may be slow to respond depending on the volume of inquiries we receive.
- Please note that it may take longer for us to respond to your inquiries during the night and on weekends and holidays.
- Please make sure to set your email address to allow emails from "@colantotte.co.jp".
- *Please note that if you contact us from a mobile phone, you may not be able to receive a full reply depending on the number of characters your phone can receive.
- *If you have configured your antivirus software or internet provider, or have anti-spam measures in place on your mobile phone, you may not receive a reply from us.
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Contact by phone
*Free dial
0120-080-523
Reception hours: 10:00-17:00 (closed on Saturdays, Sundays and public holidays)
Inquiry List