About your order

About your order

STEP 1 : Select the product you want and click the "Add to Cart" button.

STEP 2 : The "View Shopping Cart" button will appear. Click it if you wish to proceed to payment.
If you would like to see other products, please click the "Continue Shopping" button.

STEP 3 : In your cart, check that the items and quantities you ordered are correct.
This is also where you can select your gift options.
If all the details are correct, click on the "Proceed to Checkout" button.

STEP 4 : Go to the "Login" page.
If you are going to become a member, click the "Register and purchase" button. If you are not going to register as a member, click the "Purchase without registering" button.
If you have already registered as a member and linked your Amazon account, you can log in by clicking "Log in with Amazon account."

If you are registering as a new member, please enter the necessary information to complete your registration.
*If you are already logged in, STEP 4 will be skipped.

STEP 5 : On the "Enter Order Information" page, enter the necessary information, select your payment method, and proceed to the next step.
* When using points or coupons, click the button and enter the required information in the box that appears.

STEP 6 : Check the information you entered on the "Order Confirmation" page. Click the "Confirm Order" button to complete your purchase.

If your order has been processed correctly, you will receive an order confirmation email immediately after your order is confirmed.
If you have placed an order but have not received an order confirmation email, please check the following:

Colantotte Official Online Store Members

Please check your "Order History" from your My Page.

Guests who purchased tickets without registering as members

It is possible that the email address you entered is incorrect or that an error has occurred.
Please contact us via the inquiry form or by phone. (Toll-free number 0120-080-523 Reception: Weekdays 10:00-17:00)

*Please note that we are closed on Saturdays, Sundays, and public holidays.
* If you have configured your antivirus software or internet provider, or have anti-spam measures in place on your mobile phone, you may not receive a reply from us.
Please make sure to set your email address to allow emails from "@colantotte.co.jp".

Order cancellations or changes are only possible for "items that have not yet been shipped."
Although times may change, please use the information below as a guide when contacting us.

  • For orders placed before 8am on weekdays, please contact us by 11am on the same day.
  • For orders placed after 8:00am, please contact us by 11:00am on the next business day (weekday).

For example, if you place an order at 7:00 a.m. on Friday, September 4th, your order must be shipped by 11:00 a.m. on Friday, September 4th.
For orders placed after 10pm on Friday, September 4th, please contact us by 11am on Monday, September 7th.
* Please note that shipping operations are closed on Saturdays, Sundays, and holidays.

contact address

Colantotte Customer Support
Inquiry form: " Order inquiries "
TEL: 0120-080-523 (Reception: Weekdays 10:00-17:00 (Closed on Saturdays, Sundays and public holidays)

After the product has been shipped, please follow the procedure for " Return/Exchange Request ".

By registering the products you are interested in as "Favorites," you can easily check your favorite products when you log in.

The official Colantotte online store offers free gift wrapping service.
(We may not be able to accept wrapping depending on the size of the product.)
If you would like gift wrapping, please select the wrapping options in your shopping cart when purchasing the product.

[Notes on gift wrapping]

  • There is no price listed on the product.
  • If the orderer's address and delivery address are the same, you can choose to have a catalog enclosed, but please note that the catalog will contain prices.
  • There is no price displayed on the "Shipping Invoice" enclosed with the product.
  • Please note that we cannot print anything other than what you have selected on the message card or gift wrapping.
  • You can choose to have the item wrapped in a gift wrapping bag or enclosed with the product. Please check when selecting your gift wrapping options.

[About the notation on the delivery slip (waybill) when the product is delivered]

  • The sender name in the shipping request field for your order will be "Colantotte Co., Ltd." In order to ensure smooth product delivery, if the orderer and the recipient are different, please inform the recipient in advance of the arrival of the product.

If any of the following cases apply to you, we may ask you to verify your identity before shipping.
If we are unable to verify your identity, we may hold back or cancel the shipment.

  • If the total amount of your order is large
  • Other cases where we deem it necessary to verify your identity

Furthermore, in accordance with the Terms of Use for the Official Colantotte Online Store, we may cancel shipments or revoke membership for any "behavior that the Official Colantotte Online Store deems inappropriate," such as the following:

  • If you repeatedly cancel or refuse to receive products without a valid reason
  • If we determine that the information registered as a member is an intentional false statement
  • If we determine that your order is for the purpose of resale (please refrain from purchasing for the purpose of resale)
  • Any other reason that we deem inappropriate

We appreciate your understanding and cooperation in order to ensure the safety of all our customers.