Payment

Payment

You can pay using any of the following methods:

  • credit card
  • Cash on delivery
  • Amazon Pay
  • Convenience store payment (prepayment)
  • GMO Pay Later

credit card

Visa card, Master card, JCB card, American Express and Diners Club cards are accepted.
* Only cards in the cardholder's name can be used.

*Payments can be made in one lump sum, 2, 3, 5, 6, 10, 12, 15, 18, 20, 24 installments, or in revolving payments.
*A separate installment fee set by the card company will be charged.
* Depending on the card you have contracted with, you may not be able to use installment or revolving payments. For details, please contact your card company.

[About security codes]

Non-American Express cards
The last three digits on the back of your card are your security code.

American Express cards
The 4-digit number on the front of your card is your security code.

[Regarding and displaying credit card information]

For added security reasons, we do not store any credit card information.
Members can register up to three credit card details, and the registered credit card details are obtained from the payment company and displayed.
Please rest assured that your credit card information is managed by a highly secure payment company under a complete system.

[About credit cards issued overseas]

Please note that we cannot accept credit cards issued overseas.

Cash on delivery

Cash on delivery is available.
Please pay the shipping fee directly to the delivery person of the delivery company when you receive the product.

Payment for cash on delivery can be made by cash or credit card.
Please note that we will not send you a confirmation email after your payment is complete.

If you choose cash on delivery, a flat fee of 330 yen (tax included) will be charged per transaction.
Please note that payment fees are non-refundable.

*The maximum purchase amount per transaction is 300,000 yen (tax included).

Amazon Payments

If you have an Amazon account, you can log in with your Amazon account and make purchases using your registered shipping address and credit card information.
Click here for detailed instructions on how to log in to your Amazon account

*Only lump-sum payments are available.
* The maximum purchase amount per transaction is 300,000 yen (tax included).

Convenience store settlement

After ordering, you can pay for the product at the following convenience stores.
(Payment is required within 7 days after completing your order)

[Available convenience stores]

Seven-Eleven / Lawson / Family Mart / Mini Stop / Seico Mart

For convenience store payments (prepayment), products will be shipped after payment has been confirmed (prepayment). After you complete your order, the system will automatically send you an email with the necessary payment information, so please make your payment at the designated convenience store within the payment deadline (within 7 days including the day your order is completed). After payment has been confirmed, an email will be sent automatically.

*The maximum purchase amount per transaction is 300,000 yen (tax included).

[Notes on convenience store payments]

*If you do not receive an email with payment instructions within a few minutes after completing your order, please contact Colantotte. Please contact customer support.
*If payment is not confirmed by the payment deadline, your order will be automatically cancelled. Please note that we will not notify you of this.

contact address

Colantotte Customer Support
Inquiry form: " Order inquiries "
TEL: 0120-080-523 (Reception: Weekdays 10:00-17:00 (Closed on Saturdays, Sundays and public holidays)

GMO Pay Later

After confirming that the product has arrived, you can pay by phone at a convenience store, bank, or LINE Pay later is a safe and easy payment method.
The invoice will be sent by mail from GMO Payment Services, Inc. separately from the product, approximately one week after the product arrives. Please make payment within 14 days of issuance according to the instructions on the invoice. Please note that it usually takes 2 to 4 business days to confirm your payment.
When using GMO Deferred Payment, a flat fee of 330 yen (tax included) will be charged per transaction.
Please note that payment fees are non-refundable.

[Notes about GMO deferred payment]

* If there are any errors in the information you enter, such as your address number or telephone number, you may not be able to use the service.
* Depending on the delivery date you specify, the invoice may arrive before the product arrives, but please make payment after the product arrives.
* The deferred payment service is not available for deliveries to a shipping company, forwarding address, or temporary addresses such as schools, hospitals, and hotels.
* This service is available if the delivery address is your workplace, so please enter "workplace" after the address when entering your order information.
* For orders with deferred payment, the GMO Payment After Delivery service provided by GMO Payment Services, Inc. will be applied, and personal information will be provided within the scope of the service, and payment receivables will be transferred.
* The maximum amount you can use with GMO Pay Later is 33,000 yen (tax included). Purchases at other stores are also counted. Please note that the maximum amount varies depending on the store.
*The maximum credit limit is the total amount of the product price, shipping fee, and payment fee.
* We conduct a credit check for each order, and depending on the result, you may not be able to use GMO Pay Later. If your order is not approved, you will not be able to choose GMO Pay Later, so please place your order using a different payment method.
* Please note that emails will be sent automatically from GMO Payment Services, Inc. when an invoice is issued, when payment is confirmed, and when a reminder is sent.

[Notes regarding payment]

For very high value or large volume orders, Customer support may contact you for confirmation before shipping.

If you have a coupon, you can use it when making payment.
The official Colantotte online store may issue two types of coupons.

  1. Open Coupon
  2. Closed Coupon

【how to use】

STEP 1 : Add the product to your cart and proceed to checkout from the cart.

STEP2 :

  1. For open coupons, select "Enter coupon code" at the top of the order information input screen and enter the coupon code you wish to use.

  2. For closed coupons, select "Use a coupon you have" from the top of the order information input screen, and available coupons will be displayed in a pull-down menu. Select the coupon you want to use from the available coupons.

STEP 3 : After entering your order information, if the discounted amount is displayed on the order confirmation screen, your order is complete.

[Notes about coupons]

  • Multiple coupons cannot be used at the same time.
  • Coupons cannot be applied after an order has been placed, so be sure to enter them when ordering.
  • Coupons cannot be refunded even in the event of a return or cancellation.

Points allocation

At the official Colantotte online store, you can earn 1 point for every 100 yen (tax included) you spend.

How to use points

Points can be used for discounts when purchasing products at the official Colantotte online store.
After logging in as a member, when purchasing a product, select "Use points" on the order information input screen.

1 point can be used as a 1 yen discount.

Points expiration date

Points are valid for 12 months from the last point accrual date or the last purchase date on the official Colantotte online store.
For example, points awarded on September 1, 2020 will expire on September 1, 2021 if no purchase is made thereafter at the official Colantotte online store.

[Notes about points]

  • Points are only available to members.
  • Points will be awarded approximately 7 days after the product is shipped. Due to data processing, it may take some time for points to be awarded.
  • "Cash on delivery fees," "GMO deferred payment fees," and "shipping fees" are not eligible for point rewards.
  • "Cash on delivery fees" and "GMO deferred payment fees" are not eligible for point redemption.
  • Points cannot be awarded for past purchases.
  • Points cannot be exchanged or transferred between members.

If you pay by credit card or Amazon

The payment statement issued by your credit card company is the official receipt under accounting regulations.
If you require a receipt issued by our company in addition to the above, please request one via the inquiry form or by phone after completing your order.
(Free dial 0120-080-523 Reception: Weekdays 10:00-17:00)
However, please note that the receipt issued by our company is not an official receipt under accounting regulations.

When making a request through the inquiry form, please fill in the following information. ■Order number: direct-colantotte-****
■ Questions section: ◎Receipt request/Receipt to "〇●〇●" Note 1) We cannot issue receipts without a name or to Your Name. Please be sure to write your name or business name when contacting us.
Note 2) In the notes section, we will generally write "Price for item (paid by credit card/Amazon payment)."
 Note 3) The receipt will be sent separately from the product to the orderer's address. Even if the orderer's address and the delivery address are different, the receipt will be sent to the orderer's address.

Cash on delivery

Please use the copy of the shipping invoice (slip) given to you by the delivery company (Yamato Transport) when you receive the cash on delivery fee as a receipt.

In case of GMO deferred payment

The receipt you receive when you make payment will serve as your receipt.
Convenience store: The payment receipt will serve as your receipt.
Bank: Please use your transfer slip (statement) or bankbook as a receipt.
LINE Pay: Please note that receipts cannot be issued.

Convenience store payment

The payment receipt you receive when you make a payment will serve as your receipt.

*The above is an official receipt recognized by the tax office and pursuant to accounting regulations.

[Notes regarding reissuing receipts]

  • We are unable to reissue receipts for GMO Pay Later and convenience store payments.
  • For cash on delivery (payment at the front door) receipt reissues, please contact the contact point designated by the delivery company (Yamato Financial).
  • For reissuance of receipts for credit card/Amazon payments, please contact us via the inquiry form or by phone. (Toll-free number 0120-080-523 Reception: Weekdays 10:00-17:00)